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QuickSnap
Joined: 26 Mar 2007
Posts: 23
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 Posted: Tue Mar 27, 2007 12:15 am Post subject: Giving a Refund? |
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Under what situations would you issue a refund to a customer?
Would you keep the photos you took or let the customer keep them?
What Type of Details are in your Terms of Sale? |
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Russ Lowe
Joined: 08 May 2007
Posts: 40
Location: USA
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| Posted: Wed May 09, 2007 7:30 am Post subject: |
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Each photographer sets his/her own policies, but I only offer refunds if extenuating circumstances were to take place. For instance, if I had to cancel the contract, I'd give a refund. If the bride cancelled her contract within 3 days (legal right of recision), I'd give a refund.
But if a bride were to cancel way past that time period, I wouldn't immediately offer a refund because she is cancelling her end of the deal. You could have lost potential bookings for the same wedding date during that time, so she would not be due a refund.
You could offer to see if you can rebook the date, in which case either a full refund or partial refund could be offered... but again, that's your call.
Be sure all this is specified in your contracts. |
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waffles
Joined: 09 May 2007
Posts: 40
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| Posted: Wed May 09, 2007 9:50 pm Post subject: |
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| I would probably offer a partial refund. It's true that I could have booked someone else for that time and I'm not making the money that I could be, but I'm also not going to be doing any work for that time period either. |
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theichibun
Joined: 26 May 2007
Posts: 22
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| Posted: Sat May 26, 2007 10:00 am Post subject: |
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We offer refunds on the following schedule.
- Up to a week after signing the contract, full refund.
- Before 2 weeks before the event, half refund.
- 1 week before event, 40% refund
- 3 days before event, 25% refund
Anything beyond that there is no refund unless there are extreme circumstances. |
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